shipping-information
All in-stock items are processed and shipped within five business days. We do ship internationally to all addresses across the world. The client is responsible for any duties or taxes collected by your local government. Mira Jewellery is not responsible for any of these charges so please check the rates ahead of time. Orders of less than $10,000 will be shipped and insured via UPS or FedEx second- day air. Items above this price will be shipped and insured via UPS or FedEx next-day air and these costs will be added to the total order price. Once the order is shipped, we will provide you with a tracking number. We fully insure each item for the final purchase price, from the time it is in transit until the time it arrives at its destination and the recipient’s signature is required at the time of delivery. Please note Mira Jewellery cannot be held accountable for delays on the shipper's part due to severe weather or other unexpected conditions.
| ITEM VALUE |
SHIPPING/INSURANCE COST |
| Up to $2,500 |
$40 |
| $2,500 to $5,000 |
$50 |
| $5,000 to $10,000 |
$70 |
| $10,000 and up (next day air) |
$100 and up |
If you would like to ship your item to an address other than the one listed on your credit card, you must place the address on file with your credit card company. Doing so will protect you from fraudulent charges. Please note that we cannot ship to PO boxes. In-store pickup can also be arranged for any item purchased online.
refund/exchange policy
If you are not satisfied with your purchase at mirajewellery.com, standard in stock items may be returned or exchanged within 10 days of first delivery attempt. The merchandise must be in original condition; we do not accept refunds for products showing any signs of wear or damage. In addition, we do not allow returns or exchanges on any altered items. These would include custom sizing, engraving and rhodium polishing, and special orders – essentially, any items that we do not usually keep in stock or that have to be custom made. At Mira Jewellery, we are confident that you will be thrilled with your jewellery; however, if the item is not to your liking or specifications, we feel that 10 days is enough time to evaluate your purchase.
Custom made or specially ordered pieces (including engagement rings and wedding bands) are created especially for, and based on, the exact requirements of each individual client and therefore may not be returned or exchanged.
