Customer Relation

Shipping-Information


All in-stock items are processed and shipped within five business days. We do ship internationally to all addresses across the world. The client is responsible for any duties or taxes collected by your local government. Mira Jewellery is not responsible for any of these charges so please check the rates ahead of time. Orders of less than $10,000 will be shipped and insured via UPS or FedEx second- day air. Items above this price will be shipped and insured via UPS or FedEx next-day air. These costs will be added to the total order price. Once the order is shipped, we will provide you with a tracking number. We fully insure each item for the final purchase price, from the time it is in transit until the time it arrives at its destination and the recipient’s signature is required at the time of delivery.   Please note Mira Jewellery cannot be held accountable for delays on the shipper's part due to severe weather or other unexpected conditions.

ITEM VALUE SHIPPING/INSURANCE COST
Up to $2,500 $50
$2,500 to $5,000 $75
$5,000 to $10,000 $100
$10,000 and up (next day air) $125 and up

If you would like to ship your item to an address other than the one listed on your credit card, you must place the address on file with your credit card company. Doing so will protect you from fraudulent charges. Please note that we cannot ship to PO boxes. In-store pickup can also be arranged for any item purchased online.


Return/Exchange Policy


If you are not satisfied with your purchase at mirajewellery.ca, standard in stock items may be returned or exchanged within 10 days of first delivery attempt. The merchandise must be in original condition; we do not accept refunds for products showing any signs of wear or damage. In addition, we do not allow returns or exchanges on any altered items. These would include custom sizing, engraving and rhodium polishing, and special orders – essentially, any items that we do not usually keep in stock or that have to be custom made. At Mira Jewellery, we are confident that you will be thrilled with your jewelry; however, if the item is not to your liking or specifications, we feel that 10 days is enough time to evaluate your purchase.

Custom made or specially ordered pieces (including engagement rings and wedding bands) are created especially for, and based on, the exact requirements of each individual client and therefore may not be returned or exchanged.  

To refund an in stock item, you must first speak with a representative at Mira Jewellery to obtain a return authorization number. Without a return authorization number, the item will be shipped back to the sender. Your return package should include the item, along with any packaging and documents that came with it. Go to your local post office or carrier, have the item fully insured for the purchase price, and ship it to our address at Mira Jewellery Contact Us. Please note that Mira Jewellery cannot be responsible for any shipping charges or insurance fees on refunded items. Ask for a return receipt for confirmation that your shipment has reached us. For security purposes, do not write the word 'jewelry' anywhere on the outside of the box.

Once the item is received by Mira Jewellery, our quality assurance department will inspect the merchandise. After the item is verified, we will issue a refund in the same way payment was made. Please allow up to five business days upon our receipt of the returned item for this process to take place.


Upgrade Policy


All certified diamonds purchased from Mira Jewellery are eligible for a 100% credit towards a new diamond that is at least double in value or more. Because we continually re-stock our inventory, a minimum three year period is required before we are able to accept your trade in. The diamond you are trading in must be first inspected by our gemologists to ensure it is in original condition, and accompanied by the diamond certificate and sales receipt. If the current ring setting can still be used we will mount your new diamond at no additional cost. Should you require a new setting, you have the option of keeping the old setting or accepting a credit as determined by Mira Jewellery.


Payment Methods


Mira Jewellery accepts the following methods of payment: -All major credit and debit cards, including VISA, American Express, MasterCard.
-Personal and Certified Bank Checks made payable to "Mira Jewellery"
-Bank Wire Transfers
-Money Orders
-Cashier Checks
-PayPal

Checks, wire transfers, and money orders must clear before items can be shipped.


Taxes


A sales tax of 13% is only collected on orders pick up in store or shipped to addresses within Toronto Ontario state.  For orders shipped abroad, the client is responsible for local duties and taxes which typically range from 10% to 20% of the purchase price


Free Engraving, Free Gift Wrapping, and Free Written Appraisal


We offer you engraving and gift-wrapping FREE OF CHARGE with the purchase of any online item. When placing your order, please notify us if you would like to include any of these complimentary services. Please note that engraved items are non-refundable. Also for no additional charge, we will give you an appraisal completed by one of our gemologists. Your appraisal will include an estimated retail value of the item, as well as a written report stating the type, quality, and carat weight of the gemstone, along with the type of precious metal.


Your Full Service Jeweller


Click here to discover the full range of services offered to you by Mira Jewellery of Toronto.


Sales Disclaimer


Please note that images of the jewellery on Mira Jewellery.com are not necessarily shown to scale. Some images may appear larger or smaller than their actual size. We try our best to give you accurate pictures, as well as measurements and descriptions, of every piece that we list. Our objective is to present you with the most information possible, so that you can see and understand the beauty and design of our merchandise and make an educated purchase that you will cherish forever.

In order to comply with FTC regulations as well as industry standards, Mira Jewellery affirms that, for all jewellery items, carat total weight may differ from stated weight by as much as 0.05 carats. In the case of jewellery pieces with multiple diamonds, Mira Jewellery provides a minimum total carat weight. Factors of color and clarity are provided in one of two ways, as a minimum or as an average. The method used depends upon the number of diamonds in the piece under consideration. If a minimum is used, we confirm that all diamonds in the piece meet the stated minimum, in terms of quality grade. If an average is used, we confirm that the diamonds, taken as a group with grades averaged, meet or exceed the stated quality grade.

Should you have any questions, please feel free to Contact us.


Pricing Policy


At Mira Jewellery, we make every attempt to ensure the listed prices for all items are accurate and up to date. However, price depends upon availability and other market factors, and is subject to change without notice. Additionally, price and other information may be inaccurate, due to system or human error. We reserve the right to cancel and refuse any sale made on the basis of an incorrect price. We sincerely regret any inconvenience, and thank you in advance for your understanding.